More About Us
Smart, Affordable Services And Products
Since day one, we’ve been working tirelessly in order to expand our product and service offerings and make our customer experience even better. We’re proud of how far we’ve come, yet remain committed to pushing the bar every day.
At Designatek, we’re all about delivering high value at low cost. Our service pricing are kept to a minimum as we’ve continued to refine and optimise our workflow so each of our small business services are delivered as efficiently as possible.
Our products are carefully selected, browse through our product gallery and experience shopping with Designatek for yourself. Please don’t hesitate to contact us with questions, comments or suggestions.
If you’ve had to search for ‘IT support near me’, 'my home computer needs fixing' or ‘business design solutions near me’ then it’s time to give Designatek a call on either 012 683 8897 or 066 170 2507.
Designatek is here to assist with our proven methodologies which will increase uptime, and help streamline your home and business experience.
You dream it, we create it
Frequently asked questions
Why Gain Access To The Latest Technology?
We understand the importance of technology in staying on top of your game, so we want you to keep abreast of the latest tools that can help your business succeed. That is why we sell a variety of latest products and hardware that can suit the needs of your business. We professionally install new desktops, laptops, backup drives, and more and take your visual presence to the next level.
Why Is Enhanced Protection With Spyware And Virus Removal Important?
How Will Managed IT Services Help You Focus More On Your Business
Technology can sometimes be a headache, especially for owners who know nothing about maintenance and IT support for business. This is where Designatek comes in. We take the headaches for maintaining and managing your IT systems wherever you are in South Africa. We can do all the work for you so you can focus more on your small business.
How Can We Help You?
We can organise not only repairs and initial sales but provide ongoing IT support and maintenance to ensure your downtime is kept to a minimum and your systems are running at their peak efficiency.
With our free on-site assessment and obligation-free quote, we can run through with you how your business can be upgraded and keep seeing better results in the long term.
Why Work With Us?
What sets Designatek apart from the rest comes down to how we deliver reliable, accurate, and tailored small business solutions time and time again.
Whatever your small business needs are, we ensure that all are responded to and that you’re happy with the end product.
What Are Our Terms And Conditions
• Your attention is drawn to these Terms and Conditions because they should be read through carefully and attention should be paid thereto.
1. About Us
1.1 Full name: Designatek (Pty) Limited a private company duly incorporated and registered in accordance with the company laws of South Africa (“Designatek” alternatively referred to using the terms “we”, “us” and “our”)
1.2 Registration Number: 2019/014646/07
1.3 Main business: Sale of IT products
1.4 Physical address for receipt of legal service:
PO Box 475
1.5 Phone number: 066 170 2507
1.6 Email address: firstname.lastname@example.org
1.7 Website: www.designatek.co.za
Account Holder Designatek (Pty) Ltd
Account No. 62801727994
Branch Code 250 655
2.1 Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online as well as any and all service offerings in respect of the products that Designatek may provide.
2.2 Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
2.3 These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
i. may limit the risk or liability of Designatek; and/or
ii. may create risk or liability for the user; and/or
iii. may compel the user to indemnify Designatek or a third party; and/or
iv. serves as an acknowledgement, by the user, of a fact.
2.4 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to request an explanation from Designatek before you accept the Terms and Conditions, continue using the website or use any products, devices or software purchased from Designatek.
2.5 The website enables you to shop online for consumer electronics (hereinafter referred to as “goods”, “devices” or “products”).
2.6 These Terms and Conditions govern the ordering, sale and delivery of goods, and the use of the website.
2.7 These Terms and Conditions are binding and enforceable against every person that accesses or uses the website (“you”, “your”, “user” or “customer”), including, but not limited to, each user who registers as a user (“registered user”) including any person (natural or juristic) who purchases any products or devices distributed by Designatek.
2.8 By using the website you acknowledge that you have read these Terms and Conditions; alternatively through purchasing any products, you are presumed to have read and understood these Terms and Conditions and are accordingly bound to the contents hereof.
2.9 These Terms and Conditions may apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (hereinafter the “CPA”), however not all users will necessarily be afforded protection in terms of the CPA, subject to the exceptions and exclusions contained therein.
2.10 Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or circumvent any rights or obligations, as the case may be, created for either you as the user or Designatek.
2.11 Information, ideas and opinions expressed on the website should not be regarded as professional advice or the official opinion of Designatek. Users are encouraged to obtain professional advice before taking any course of action related to information, ideas or opinions expressed on the website.
2.12 If we have to contact you, we will do so by telephone or by writing to you at the email address or other electronic communication facility address provided to us during the order process. "Writing" shall be interpreted to include emails, and where we use the words "writing" or "written" in these Terms and Conditions, this will include Data Messages, including, but not limited to, emails. You acknowledge that all agreements, authorizations or requests on our website satisfy the “writing” requirement as per section 12 of the Electronic Communications and Transactions Act 25 of 2002.
2.13 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper functioning of the website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the website or the information contained herein, without the prior written consent from an authorised Designatek representative.
2.14 Any person that delivers or attempts to deliver any damaging code to the website or attempts to gain unauthorised access to any page on the website shall be prosecuted, and civil damages shall be claimed in the event that Designatek suffers any damage or loss.
2.15 You may not use the website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
2.16 In the event that Designatek is of the opinion that you have breached these Terms and Conditions, kindly take note that it is within our discretion to take any such action deemed appropriate, including but not limited to suspension or termination of services to a customer.
3. Changes to these terms
3.1 We may change these Terms and Conditions or any other term as referred to herein. The amendments will be applicable when published on our website.
3.2 Please take time to regularly check these Terms and Conditions and take notice of any changes made as they are binding on you. The Terms and Conditions published at the time of the conclusion of a sale will apply for that particular purchase.
4. Creation of contract of sale
4.1 No contract of sale shall come into existence between you and Designatek for the sale of any goods until Designatek have received and accepted your order and Designatek have received payment in full for the goods so ordered.
4.2 By placing an order through our website or with Designatek, you warrant that you are 18 years old and where you are under the age of 18 that you are using Designatek’s website and placing your order with the consent of your legal guardian or parent.
4.3 An acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to purchase the goods will not take place until after your payment is received and an acceptance email is sent. It is at this point that a binding legal contract of sale is created, and any such contract is subject to these Terms and Conditions.
4.4 We operate on a “First to Pay has First Priority” system and all sales are subject to while stock lasts. It is possible that during busy times and where order capacity is high, payments will be received in close succession and a confirmation email sent despite sufficient stock not being available. Where the item or stock you seek is no longer available as a result of this, Designatek shall refund you any monies paid, alternatively offer a store credit or any other suitable option. No claim for damages shall be made against Designatek should this occur.
5.1 You agree to indemnify and hold Designatek, its directors, employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Designatek arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.
6. Limitation of Liability
6.1 Our website is provided to on an “as-is” and “as-available” basis. Designatek have taken all reasonable steps to ensure that the content of the website is accurate and complete.
6.2 Insofar as legally permissible, Designatek exclude all express or implied conditions, warranties, representations or other terms which may apply to our website or the contents thereof.
6.3 Designatek make no representation, guarantee or warranty as to the availability and suitability of the website or that there will be uninterrupted use of the website.
6.4 Designatek make no warranty that the functionality of the website will be without interruption or error-free, that defects will be corrected or that the website is free from viruses or anything else which may be destructive or harmful.
6.5 Unless otherwise determined by law, under no circumstances (including negligence) will Designatek, our subsidiaries, affiliates, officers, directors, employees, agents, suppliers or any other party involved in creating, producing, transmitting or distributing our Website or related services be liable for any indirect, incidental, special or consequential damages arising from or in connection with the use or inability to use the Website or any content provided by or through the Website, or resulting from any unauthorised access to or alteration of your transmissions or data, or other information sent or received, including but not limited to, damages for loss of profits, data or other intangibles, even if we have been advised of the possibility of such damages.
6.6 Liability to a customer in connection with any order will never exceed the total price charged for the products and delivery costs.
7. Warranty of suitability
7.1 Designatek makes no warranty of fitness or suitability for any particular purpose is respect of any goods purchased from Designatek.
8. Links to 3rd party websites
8.1 The website may from time to time include links to third party websites that are controlled and maintained by other entities.
8.2 Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Designatek are not responsible for the content or availability of any such websites or platforms.
9.1 The contents of the website including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs and service marks which are displayed on or incorporated on the website are protected by law, including but not limited to copyright and trade mark law.
9.2 The website content is the property of Designatek, its advertisers and/or sponsors and/or is licensed to Designatek.
9.3 You will not under any circumstances acquire any right, title or interest in or to the website or its contents.
9.4 Any use, distribution or reproduction of the website content, mobile application content, social media page content and/or web portal content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.
9.5 Where any of the website content has been licensed to Designatek or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
10.1 Should any paragraph or section of these Terms and Conditions be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and shall continue to be binding and enforceable.
11. Governing Law
11.1 The laws of the Republic of South Africa shall govern the interpretation of these Terms and Conditions.
11.2 You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of South Africa for the purposes of all or any legal proceedings arising from or concerning these Terms and Conditions.
12.1 Please detail payment methods
12.1.1. EFT or Instant EFT;
12.1.2. Online card payment;
13. Incorrect Pricing
13.1 While every effort is made to ensure that our pricing is correct, there may be instances where an incorrect price is published.
13.2 Where such a pricing error is obvious and unmistakable and should have reasonably been recognised by the customer as a mispricing, Designatek may cancel any orders placed and refund the customer any monies or funds paid.
14. Refunds and Cancellation of Agreement of Sale
14.1 Nothing in this section should be interpreted to limit any rights that a customer may be afforded in terms of the CPA.
14.2 Should you wish to cancel the contract of sale with Designatek or return an item that you no longer wish to possess for a refund, you have the right to do within 7 business days after you receive the goods. This right only applies to goods that have not been opened or remain unused and that remain in their original packaging.
14.3 To exercise this right of cancellation, written notice must be emailed to Designatek at sales@Designatek.co.za providing the details of the goods ordered as well as the particular delivery and the order number. Notification by phone shall not be sufficient.
14.4 If you exercise your right of cancellation after the goods have been delivered, you will be responsible for the return of the goods to Designatek at your own cost. Goods may only be returned by prior arrangement at Designatek’s premises to ensure the return can be received.
14.5 Should an item become damaged in transit to Designatek, Designatek will not be liable for such damage and the risk remains vested with the customer until Designatek accepts delivery thereof. It is recommended that the customer take out the necessary insurance for items being sent to Designatek.
14.6 A refund may be refused in the event that the goods and/or packaging are damaged or lost while in transit.
14.7 Once Designatek has been notified of your cancellation of the contract and the goods are returned to Designatek, a refund will be processed within 30 days.
14.8 Where Designatek has had to incur any delivery or collection costs, such costs will be deducted from any refund due to a customer. Should you prefer Designatek to attend to the collection, kindly indicate so in your communication cancelling the agreement between yourself and Designatek.
14.9 Refunds may also be subject to deductions for bank and credit card charges incurred by Designatek.
14.10 If the goods are not returned within 7 days of notifying Designatek of your intention to cancel the agreement and request a refund, Designatek shall not be liable to refund you for such goods.
14.11 Where a product is returned and it is not in its original packaging or the packaging has been opened, Designatek may in its sole discretion elect to process the refund, less an additional fee.
14.12 Where a refund for computer software is requested and same has been opened or the seal broken, such product shall not be eligible for a refund. The same applies to consumer goods which by their very nature cannot be returned, save where a fault is discovered which could not otherwise have been discovered without breaking open the seal.
14.13 In the case of custom-build computers, a charge for PC-Assembly may be deducted from any refund due to you. Where custom-build PCs are constructed according to customer specifications and the customer cancels the agreement and requests a refund, the following cancellation charges apply:-
14.14 Save for the above fees relevant to custom build PCs, cancellation of an order of any other product after confirmation that the order is correct, shall incur a standard 5% cancellation fee at the expense of the customer.
14.15 An order cancelled in transit shall incur the standard cancellation fee plus any additional transit costs at the expense of the customer.
14.16 A 20% handling fee will be charged on all returned items not covered by the provisions of the CPA.
14.17 PC Pre-Build bundles are sold by Designatek which results in a cheaper bundle cost. Where PC Pre-Build bundles are sold and a particular component is faulty, defective or unsatisfactory and the customer would qualify for a refund or a replacement in terms of the CPA, a refund will not be provided for the retail price of the component as reflected on the website, but shall be for the actual amount paid in terms of the bundle. Should a customer request store credit, store credit shall also be provided for the bundle price and not the retail price. This includes but is not limited to custom/pre-built desktops, laptop upgrades, desktop upgrade kits and combos.
15. Product Supply and Delivery
15.1 Designatek provides delivery in various modes, including:-
15.1.1. By courier appointed by Designatek;
15.1.2. By courier appointed by you;
15.1.3. Collection by you;
15.2 You as the consumer may appoint a courier or collection agency of your choice to collect your order.
15.3 Designatek shall under no circumstances be liable for any costs as a result of this and no risk shall vest in Designatek once your order is handed over to such courier or agent.
15.4 Delivery will take place at the address you provide when placing your order, save where the delivery is to be made outside the borders of the Republic of South Africa.
15.5 Should you deliberately fail to take delivery of goods ordered, and without prejudice to any other right or remedy that Designatek shall have, Designatek may:
15.5.1. Store the goods until actual delivery and charge you for reasonable costs, including insurance and storage;
15.5.2. Sell the goods at the best available price and (after deducting all reasonable expenses incurred by Designatek) account to you for any excess over the agreed selling price or charge you for any shortfall below agreed selling price.
15.6 If delivery cannot be made at your address for reasons under Designatek’s control, Designatek will inform you as soon as reasonably possible.
15.7 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Designatek will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Designatek will inform you as soon as possible of any delays.
15.8 Upon receipt of your order you will be asked to sign for the goods confirming that the goods are delivered in a good condition.
15.8.1. If the package does not appear to be in good condition, please refuse the delivery.
15.8.2. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
15.9 Timelines provided for deliveries are merely a guideline, as Designatek are reliant on the use of couriers.
15.9.1. Designatek shall not be held liable for any delays occasioned by the actions of any courier company once the parcel has been handed over to a courier for delivery to the customer. Concerns about delivery times and/or delays must be escalated to the relevant courier company.
15.10 Designatek shall in no way be liable for orders shipped or delivered to incomplete or incomplete delivery addressed supplied by the customer. Any additional fees for such orders will be for the account of the customer and not Designatek.
15.11 Parcels and orders will only be dispatched once payment has been received in full and it is reflected in Designatek’s bank account where payment is made by way of EFT or bank deposit.
15.12 Where a customer provides incorrect or incomplete delivery information, the customer will be liable for any additional costs that Designatek may incur in this regard.
15.13 15.13. Should a customer change their address after acceptance of an order, or in any way commit any act that results in increased costs for Designatek, the customer acknowledges his/her/its liability for the additional costs.
16. Products and Product descriptions
16.1 Products may not be identical to the pictures displayed on the website and the product or device may vary slightly. All pictures are for illustrative purposes only. We in no way guarantee that the device’s colours as reflected in our advertising depicts the true colour of the product or device.
16.2 The packaging of products and devices may vary from what is displayed on our website and there shall be no claim for such variance.
16.3 The stock of all products and devices displayed on the website is limited. Designatek will make every reasonable effort to remove a product from the website or display same as being “Out of Stock” as soon as a product becomes unavailable.
17. Transfer of Risk and Ownership
17.1 All risk related to any products shall transfer to you on date of delivery of the products or you by you or a carrier organised by you from Designatek’s premises.
17.2 Ownership of goods will transfer to you once Designatek have received payment in full and delivery has successfully taken place.
18.1 Where this agreement is subject to the CPA, it shall not override or circumvent any rights afforded to a consumer therein.
18.2 Stock sold on our website may come with manufacturer warranties which will vary according to the product and manufacturer.
18.3 In some instances, Designatek, although not obligated to do so, may offer an additional warranty for a particular period of up to 1 year. A product or device shall only be subject to such an extended warranty provided by Designatek where such warranty is explicitly disclosed and recorded and shall be on the terms communicated.
18.4 Customers are urged to consider and familiarise themselves with the terms of any and all warranties provided in respect of any goods to firstly, understand the terms thereof, and second understand to who the claim should be submitted.
18.5 Should a warranty be limited to a replacement or repair for example, no refund for such return will be processed.
18.6 Should a product or device not be subject to an additional warranty by Designatek and only a manufacturer’s warranty, Designatek may assist in the returns/repair process, however, shall not be obligated to do so.
18.7 All Designatek warranties in respect of components shall be limited, otherwise such components shall only have a manufacturer warranty (where applicable). This will be communicated to the customer.
18.8 Any returns not covered by the CPA shall be on a Return to Base model. Designatek shall not be responsible for any delivery charges for the return of any goods to Designatek and such costs shall be for the account of the customer.
18.9 Designatek shall not under any circumstances accept the return of any item that has visible physical damage. Should such items be delivered to Designatek, the customer shall attend to the collection of the items and Designatek shall not be liable for any loss or damage as a result of a customer’s failure to collect the necessary items once ordered to do so.
18.10 The determination of what shall constitute customer induced damage for which a manufacturer’s warranty (in addition to Designatek’s warranty) is voided shall be made by the manufacturer authorised service centre, whose determination Designatek shall not interfere with.
18.11 Any warranty provided by Designatek shall not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by the customer or any other party, use as otherwise recommended by Designatek, failure to follow Designatek’s instructions or any alteration or repair carried out without the approval of Designatek.
18.12 No warranty claims shall be possible in respect of items that malfunction or become damaged as a result of lightning or electrical shortages.
18.13 Laptops: All Laptops sold by Designatek come with no warranty from Designatek and shall only be covered by the manufacturer’s warranty and such claims must be handled directly with the relevant manufacturer and their returns/repair process.
18.14 Monitors: All monitors sold by Designatek come with no warranty from Designatek and shall only be covered by the manufacturer’s warranty and such claims must be handled directly with the relevant manufacturer and their returns/repair process.
18.15 CPU Pin Damage: Where pins are bent, the processor cannot be inserted into the socket on the motherboard. This type of damage is considered to be physical damage and shall render any warranty in respect of a device or product to be void.
18.16 Motherboard damage: Warranty claims in respect of physically damaged motherboards will be denied. Designatek shall not be liable for any shipping expenses in respect of such claims. Physical damage includes, but is not limited to, chips, burns, scratches, thermal paste in the CPU socket and bent pins. Any scrapes to the metal around the screw holes caused by overtightening of case screws shall also be considered to be physical damage. Customers are accordingly cautioned to take care when installing a motherboard.
18.17 Dead pixel policies are manufacturer specific and it is the responsibility of the customer to familiarise himself/herself/itself with the necessary policy from any manufacturer. Designatek does not provide any warranty in respect of dead pixels.
18.18 All items sold by Designatek with a warranty from Designatek which are used for purposes of mining or on a mining site shall have a limited warranty for a maximum of 3 months. The same generally applies to warranties from manufacturers as well.
18.19 All chairs sold by Designatek shall have a limited 1-year warranty, which shall not cover wear and tear to the chair.
18.20 Should a defect arise while under warranty or you have any other complaints about the product, you must notify Designatek in writing via the “Contact Us” section of the website, as soon as possible, but within 3 days of the date that the damage was discovered or ought to have been discovered. Failure to do so shall result in a presumption that the defect occurred at the time it is actually reported to Designatek.
18.21 Kindly take note that Designatek are not authorised to open or tamper with certain devices or products, and such activity should be conducted by the manufacturer. Designatek shall not engage in such activities should it risk liability for the voiding of a customer’s warranty.
18.22 Should a product under warranty be discontinued or stock not be readily available, the manufacturer or service centre have a discretion and indicate a suitable replacement. Designatek cannot request a specific product unless the manufacturer or service centre agree thereto.
18.23 Software is under no circumstances covered by any warranty on any product. This includes but is not limited to software faults/errors or data loss.
19. Original Equipment Manufacturers
19.1 Certain products are provided by Original Equipment Manufacturers and are often coupled with other products, for example CPUs.
19.2 Such products are not sold in their original packaging and Designatek can in no way be expected to provide the items’ original packaging.
20. Data loss
20.1 Designatek shall not be liable under any circumstances for any data loss that may occur as a result of the replacement, refund or repair of any item/s.
20.2 Designatek shall further not be liable under any circumstances for any data loss that may occur as a result of any new installation.
21. Replacement products
21.1 Where Designatek do not have a particular item in stock or a client wishes to, where permitted, exchange or replace the product for a different or similar product, the customer will be liable for payment of the difference between the initial product and the replacement product where the replacement product is more expensive, or the customer will receive a store credit or refund should the replacement product be cheaper.
22.1 Designatek may from time-to-time run promotions through its website.
22.2 Promotional items will not be provided prior to the promotion start date.
22.3 Stock in respect of promotions is limited and such promotions will only be available while stocks last. Should stock become depleted during the promotional period, Designatek will not be able to fulfil further promotional give-aways. Designatek cannot be held liable once promotional stock has become depleted.
22.4 Designatek reserves the right to amend or cancel the terms of any promotion at any time without prior notice, subject to fulfilling any orders or obligations that came into effect prior to such amendment or cancellation.
22.5 Designatek will not under any circumstances be liable, for any conflict between any promotional terms and conditions including but not limited to statements regarding unique ID, key code availability and/or that more unique IDs or key codes will be distributed to customers/users.
22.6 Designatek is not responsible for lost, late, incomplete, invalid, altered of unintelligible or misdirected registration forms or submissions in respect of any promotion being run by Designatek.
22.7 Designatek shall further not be liable for any technical, hardware, software, server, website or any other failure or damage of any kind to the extent that any person is prevented from participating in any promotion.
22.8 Designatek shall not be responsible for any invalid, incorrect or unreachable email addresses or other contact details provided by the customer/user.
22.9 Promotional items provided by Designatek do not carry any warranty. Designatek shall not be liable for any faults to these products or devices and the customer must approach the manufacturer directly in respect of any such claims.
23. Specials or Discounted Pricing
23.1 Designatek shall not be liable to offer any products at a discounted price or offer a refund under circumstances where an order is placed and accepted and the product ordered is later placed on promotion at a lower price.
24. Price matching
24.1 Designatek in no way guarantee any price matching from competitors and shall in no way price match any international stores or pricing.
25. Social Media Competitions
25.1 Designatek may from time-to-time run certain competitions through its social media pages.
25.2 All competitions are open to residents of South Africa aged 16 years and over, save for employees of Designatek or their close relatives or anyone otherwise connected with the organisation of the judging of any such competition.
25.2.1. Where an entrant is under the age of 18 years, the consent or assistance of a parent or legal guardian will be required.
25.3 No competition may be entered into by any juristic entity and competitions are only open to natural persons.
25.4 Unless otherwise specified, there shall be no entry fee or purchase necessary to be eligible to enter any such competitions.
25.5 Through entering any competition, the entrant is indicating his/her/its consent to be bound by these terms and conditions.
25.6 The manner for entering any competition shall be communicated through Designatek’s social media pages.
25.7 Only one entry per entrant will be permitted, unless explicitly stated otherwise. Multiple entries from a single entrant will result in such entrant being disqualified.
25.8 The closing date for any entries will be communicated on the necessary social media pages or through the necessary channels. After this date, no further entries will be permitted or accepted.
25.9 Designatek shall in no way be responsible for any entries not received, regardless of the reason.
25.10 The rules of any competition and how to enter will be disclosed and stipulated on Designatek’s social media pages.
25.11 Designatek reserved the right to cancel or amend the competition and the necessary rules without notice. Any changes to the competition will be communicated to entrants as soon as reasonably possible.
25.12 Designatek will not be responsible for inaccurate prize details supplied to the entrant by any third party who is connected to any competition.
25.13 The prize shall be as stated and shall not be exchanged or redeemable for cash or any form of store credit. Prizes are non-transferable. Prizes are subject to availability and Designatek reserves the right to substitute any prize with another of equivalent value without prior notice being afforded to entrants.
25.14 Winners shall be elected by Designatek at its discretion as per the social posting indicating the competition metric. Designatek reserves its right to overrule the metric should it deem an entry to be in an anti-competitive spirit or in contravention of any competition rules.
25.15 Winners shall be notified by email and/or message via social media and/or letter within 28 days of the finalisation of the competition. Where a winner cannot be contacted, or does not redeem a prize within 14 days, Designatek reserve the right to withdraw the prize from the winner and elect a replacement winner, but shall not be obliged to do so or to elect a replacement winner.
25.16 Designatek will notify any winners when and how the prize may be collected/redeemed/delivered.
25.17 Designatek’s decision in respect of all matters relating to any competition shall be final and not communication in this regard shall be entered into.
25.18 Any winners consent to the use of his/her name and image in any publicity material. Any personal data collected in the course of a competition shall only be used for the purpose for which it was disclosed. Should the data be required for any other purpose, the express consent of any entrant shall be obtained in advance.
25.19 Any competitions administered or advertised on social media shall in no way be sponsored, endorsed, administered or associated with any social media platform or network.
25.20 Any creative works or any other content (save for personal data protected by POPI) submitted to Designatek during the course of a competition shall become the property of Designatek and may not be used further without the express permission of Designatek.
25.21 Take note that any prizes made available through a competition are provided without any warranty from Designatek, in some instances a manufacturer’s warranty may exist.
26. Force Majeure
26.1 Designatek shall not be liable for any default or delays in the supply or delivery of any orders or further compliance with these Terms and Conditions where such delays are caused by events outside our control, including but not limited to: acts of God, civil disturbance, court order natural disaster, pandemic, interruption of supply of utilities or war.
26.2 Where the supply or delivery of a product or performance by Designatek is delayed by factors outside the control of Designatek, Designatek will endeavour to contact you as soon as reasonably possible to inform you and take reasonable steps to minimise the effects of the delay.
27.1 Designatek may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the website or the user’s right to use the website or access any of its contents subject to us processing any orders already made by you.
27.2 As the user you may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party without prior written consent from Designatek.
27.3 Any failure on the part of Designatek to enforce any right in terms hereof shall not constitute a waiver of such right.
27.4 If any term or condition contained herein is declared invalid for any reason whatsoever, the remaining terms and conditions will remain in full force and effect.
27.5 These Terms and Conditions contain the whole agreement between you and Designatek and no other warranty or undertaking is valid, unless contained in this document between the parties, or specifically included herein by reference.
28. Right of admission and refusal of service reserved
28.1 Designatek reserves its right to refuse a customer access to its premises for any disorderly or abusive conduct towards its business or its staff.
28.2 Designatek may refuse to accept orders from customers who have defamed or in any way harmed the name and/or reputation of Designatek.
29.1 If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please contact us via email at email@example.com.
30.1 Designatek will –
30.1.1. treat your personal information as strictly confidential, save where we are entitled to share it as set out herein;
30.1.2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
30.1.3. provide you with access to your personal information to view and/or update personal details;
30.1.4. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
30.1.5. provide you with reasonable evidence of our compliance with our obligations on reasonable notice and request; and
30.1.6. upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
30.2 We will not retain your personal information longer than the period for which it is needed, unless we are legally required to do so, or if you consent to us retaining such information for a longer period.
30.3 What information do we collect?
30.3.1. Information is collected when a customer registers on our site, places an order, enters a competition or submits a query.
30.3.2. Information that may be collected and which you may be required to provide includes your name, email address, identity number, delivery address, age, gender, occupation, account details, tax number or contact number
30.4 What do we use the information for?
30.4.1. The information that is collected may be used in one or more of the following manners:-
18.104.22.168. To improve our customer service, website or service offering;
22.214.171.124. Process orders and transaction;
126.96.36.199. Administer competitions or promotions;
188.8.131.52. Send communications to you regarding our business or promotions.
30.4.2. Where an email address is provided, we undertake only to use it for purposes of communicating with you regarding an order placed with Designatek, unless you specifically provide permission through an opt-in function to receive various communications transmitted to our mailing list including company news, product information, promotions, updates etc.
30.4.3. Should you opt-in to our mailing list and at any stage decide that you would like to unsubscribe from any future emails, an unsubscribe option is available in our emails.
30.5 How is your information protected?
30.5.1. We use data encryption on all sensitive information to protect user information.
30.5.2. We do not share any personal information with any 3rd party companies.
30.6 Third party disclosure
30.6.1. We will never sell or transfer your personal identifiable information to third parties without your express permission to do so for any specified purpose.
30.6.2. This does not include third parties who assist in the administration of this website or assisting in service delivery or administration to you as the customer. Such transfers or disclosure shall only insofar as necessary for the legitimate purpose.
30.6.3. We may also disclose your information where required to do so by law or a law enforcement agency or to protect the rights of Designatek and other users.
30.6.4. Non-personal identifiable data may be disclosed to third parties for purposes of marketing, market research or gathering of statistics.
30.8 The website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. Please note that cookies may be necessary to provide you with certain features available on our website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the remainder of provisions of this clause.
30.9 Third party links
30.9.1. Where we include or offer third party products or services on our website, such websites are not subject to these Terms and Conditions and will be subject to their own privacy policies.
30.9.2. It is your responsibility to familiarise yourself with such policies and Designatek shall have no responsibility or liability for the content of activities of these linked sites.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Art Resolution Requirements
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK colour mode. Designatek (Pty) Ltd is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Designatek (Pty) Ltd is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.
All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Designatek (Pty) Ltd. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Sout Africa, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of South Africa; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Designatek (Pty) Ltd or any third party.
Designatek (Pty) Ltd does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Designatek (Pty) Ltd be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.
You acknowledge that Designatek (Pty) Ltd does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.
You further acknowledge and agree that Designatek (Pty) Ltd may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Designatek (Pty) Ltd, its users and the public.
Graphic Design Services
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Designatek (Pty) Ltd are the sole intellectual property of Designatek (Pty) Ltd, Inc. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Designatek (Pty) Ltd for releasing its intellectual property and/or transferring over copyright rights.
What is our Shipping Policy
Locally Sourced Items
Designatek usually ships all local supplied products within 3 days from confirmation of payment. We advise you to please ensure that you have emailed the proof of payment to firstname.lastname@example.org to warrant the process runs smoothly. All FNB users can be assured that payment will show immediately while other banking institution users may have to wait 2 – 3 days before we can confirm payment. All items less than 2 kilograms are shipped overnight. Larger and heavier items with a weight of over 2 kilograms will be shipped via road service and may take up to 3 workings days for delivery. We use the services of The Courier Guy but if the customer wishes to use their own couriers we require an email requesting the service and a telephone number of that courier.
We only ship to residential or work addresses.
Please note that there is an optional shipping insurance of all products at a rate of 2.25% of the value of the ordered item. We strongly suggest customers use this option when purchasing expensive items for peace of mind. Once an order is placed the customer will receive a tracking number along with notification of which courier has been used via email. This number can be used to call the courier companies Globeflight for any further information on the whereabouts of the package.
What is our Returns Policy
1.1 Unwanted goods which are still sealed
1.1.1 If you have purchased a product, taken delivery and not opened the product you can return it to us for a full refund. The product must be returned within 7 days of purchase.
1.1.2 If you return a product after 7 days of purchase you may be liable to pay a handling charge. We are unable to credit products which are returned after 14 days of purchase.
1.1.3 All products must be in new condition, I.E. unopened and in original packaging, along with all accessories if applicable (manuals, discs, cables etc.).
1.1.4 The product must also be packaged properly to ensure there is no damage to the original packaging during transit. Any discrepancies could result in a handling fee or forfeiture of a refund.
1.1.5 An assessment will be done before any credit or refund can be passed. Once the credit is passed we will refund the amount due into your bank account by EFT (Internet Transfer).
1.2 Unwanted goods which have been opened
1.2.1 We will not credit any unwanted product which has been opened.
1.3 Incorrect or Damaged Products
1.3.1 You are required to inspect the goods upon delivery and report any discrepancies or damages to the delivery service immediately. Do not sign the proof of delivery (waybill/delivery note/invoice) if you are not entirely satisfied, also stipulate on the “proof of delivery” the problem you have encountered with the order.
1.3.2 Should you fail to inspect the products upon delivery or should a 3rd party in your organisation/home receive the product, and you find out later, contact us immediately to remedy the situation. You have 24 hours to log a query and we will at our discretion rectify the issue. Any claims after 24 hours will be rejected.
1.3.3 Products delivered incorrectly by Designatek (Pty) Ltd will be replaced or refunded within 7 days of purchase.
1.3.4 It is of utmost importance that you check your goods when taking delivery as we will not be held liable for any discrepancy or damages whatsoever after you or a 3rd party have signed the proof of delivery. Our rule is very strict regarding incorrect goods due to the extremely high incidence of fraud & attempted fraud we have experienced.
1.3.5 You will not be eligible for a replacement or refund should you remove the product from its original packaging. You may remove it from the box used for shipping purposes (usually a brown box without any brand names printed on it).
For any cancellation you are required to send us an email with your order or invoice number.
We will process a credit note and pay back the amount due to you, see Refunds in section 3 below for details.
2.1 I have changed my mind
If you have ordered a product, but have changed your mind, you can cancel at any of the following stages:
Before taking delivery:
Call us immediately and we will either stop the shipment or instruct the courier to cancel the delivery.
Do not sign the waybill/delivery note/invoice, write the words “CANCELLED” across it and request the courier to take it back.
After taking delivery:
Please refer to 1.1 under Returns, see above
2.2 Out of stock products
2.2.1 Should a product that you’ve ordered be out of stock, we will notify you immediately.
In the event of a temporary out-of-stock situation, you are entitled to either cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date.
2.2.2 In the event of a permanent out-of-stock situation, you shall be entitled to a full refund or you may choose an alternative product.
3.1.1 We will pay the amount into your nominated bank account in the case of individuals and directly to the company bank account for companies.
3.1.2 We will first inspect all returns which takes around 7 working days before passing a credit or refunding any amount to you.
3.1.3 Refunds will be paid within 7 working days and we will subtract any bank charges if you have paid by cash deposit or card.
3.1.4 Should you not require a refund, you may choose an alternative product or a credit balance for future purchases.
Goods not eligible for return, cancellations or refunds:
Special order products
NCNR (NCNR = Non-Cancellable / Non-Returnable)
Any product which has been opened
Software & Software Licenses
Upgraded laptop and desktop computers
A backorder is an order for goods and/or services that cannot be fulfilled at the current time due to a lack of available supply. The goods and/or services can be ordered, but with a delay in delivery. Due to fluctuating exchange rates and timing, the advertised price of an ‘out of stock’ item may not be the final price payable. A new price will be available once the ordered goods and/or services are available. Please check with your sales representative regarding backorder items.
For more information please call us on 066 170 2507 or email email@example.com
All products directly imported by Designatek qualify for DOA (dead on arrival) but no manufacturer warranty.
All Open Box Refurbished Specials qualify for DOA (dead on arrival) but no manufacturer warranty.
Your information will be used to identify you and for billing, marketing (for example to inform you of specials) and information (for example sending you our newsletters) purposes. In the event of you being desirous not to receive such information kindly inform us via e-mail by clicking on the "Contact Us" icon and state which information you wish not to receive.
When purchasing Designatek (Pty) Ltd products via this Website you agree that your personal information be transmitted to third parties in order to facilitate the successful conclusion of the sale agreement, for example delivery purposes.
Your information remains yours and Designatek (Pty) Ltd will not divulge it to any third party, except as described herein. Designatek (Pty) Ltd undertakes not to sell your information to any third parties.
The following information of all users will be stored: Your name, Identity Number, Contact details and details relating to the products you ordered. For your protection we do not store your financial information (for example bank details).
Designatek (Pty) Ltd reserve the right to release your information in aggregated format to third parties, provided that such information does not identify you.
Information and data is automatically collected through the standard operation of the Internet servers and may this Website use "cookies" and "tracking" technology. "Cookies" and "tracking" technology cannot be used to obtain your personal information. "Cookies" can be used to recognize repeat users and facilitate the user’s access to the Website. You can disable the "cookie" function but may you then not be able to purchase Designatek (Pty) Ltd products via the Website.
What Computer Components Does Designatek Offer?
Our product range includes but is not limited to:
desktop cooling solutions
add in cards
Storage and Memory
external hard drives
internal hard drives
enterprise hard drives
solid state drives
optical disk drives
network attach storage
large format displays
all in one
next unit computing
keyboards & mouse
bags,cases & sleeves
line interactive ups
hubs & switches
desktop operating system
personal video recorders
Printing and Imaging
single function laser
single function ink
multi function laser
multi function ink
dot matrix printers
point of sale computers
Must I Have A Television Licence?
By law, every customer must have a valid TV licence when purchasing a television set or any appliance with a built-in TV[TC1]. For more information on the requirements to buy a television, please visit the SABC website.